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BOOK MY E-BIKE

All you need
to know about
RENTING AN E-BIKE

SaWHATDeebike

Phuket electric mobility

Got questions? We’ve got answers!

Find everything you need to know about renting and riding our e-bikes in Phuket.

Why are our bikes not allowed in the Patong area?

Patong has very heavy traffic, steep roads, and a driving style that can be challenging for visitors who are not familiar with local conditions. For safety reasons, we have decided not to authorize the use of our electric bikes in this area. Patong is also primarily a nightlife and entertainment district, with a strong focus on parties and late-night activities, which does not provide the safest environment for our customers or for the protection of our bikes. Our priority is to ensure a relaxed and secure riding experience.

Online Booking

Reserve directly on our website in just a few clicks.

Select your model and dates, then proceed with online payment.

You’ll receive a confirmation email with all details: dates, reserved model, video tutorials, emergency contacts, and our contact information.

In-Store Booking

You can also visit our shop and rent your bike on-site.

For Monthly or Long-Term Rentals

Contact us directly for a personalized quote (see contact page).

Deliveries and pick-up are available only for rentals of at least three (3) days and must be booked at least 48 hours in advance.

We can deliver for 3 days rental minimum, and pick up your electric bikes directly to your hotel or villa (up to 2 bikes per delivery) in the following areas:

• RAWAI
1 bike / 200 THB
2 bikes / 350 THB

• KATA or KARON
1 bike / 300 THB
2 bikes / 600 THB

• OLD PHUKET TOWN
1 bike / 500 THB
2 bikes / 800 THB

These prices apply per trip.

If you request both delivery and pick-up, the total cost will be 2x the one-way price.
(e.g. 300 THB for delivery + 300 THB for pick-up in Kata = 600 THB total).
You have to inform us 48h before the delivery.

No, a driving license is not required to use our electric bikes, unlike motorized two-wheelers that require an international motorcycle license (even for a simple 50cc).

However, traffic laws apply. We strongly recommend staying vigilant and adhering to local traffic rules for your safety. Drive on the left!

The rental price includes:

  • A ready-to-use electric bike

  • A battery charger

  • A protective helmet

  • A lock

  • A link to our practical tutorials

Yes!

We offer preferential rates for long-term rentals (from 1 week).

Contact us for a personalized quote.

Yes, you can. We even recommend charging the battery indoors, especially in your hotel room.

Avoid plugging the bike directly into an extension cord, always remove the battery and charge it separately, using the official Sawadeebike charger only.

Once plugged in, the charger will emit a light red LED during charging.

Battery fully charged : the light turns green.

You’ll also hear a soft ventilation sound coming from the charger, this is completely normal and confirms the battery is charging.

A full charge takes about 4 to 5 hours.

Yes.

An optional insurance will be available when you book your e-bike, just click on the Insurance & Accessories button.

“Sawadee-Cool” Insurance – 89 THB/day

Covers common minor damages:

• Free roadside assistance in case of breakdown.

• Scratches or minor paint chips on the frame (saddle is not covered) 

• Flat tire coverage (repairable punctures only)

The use of our bikes is not permitted in Patong Area ( freedom beach included)
Our service area is limited to Phuket Town, Chalong, Rawai, Kata and Karon only.
All bicycles are equipped with GPS tracking (non-respect of this restricted zone will result in the immediate cancellation of the booking without refund.

Service Area No Patong Area

No. Each bike is designed for one rider only.

Riding with two passengers can cause:

  • Irreversible motor damage
  • Brake system failure
  • Frame damage

👉 This is strictly prohibited for safety and mechanical reasons.
Failure to comply with this rule shall result in the immediate cancellation of the booking without refund.

From 18 years old.

The bicycles operated by Sawadeebike are pedal-assist electric bicycles, characterized by the following essential features:

• They are equipped with fully functional pedals

• They are primarily propelled by human power

• The electric motor operates exclusively as pedal assistance

• The motor cannot function independently without pedaling

• There is no throttle or autonomous motor propulsion

As such, human propulsion is permanent and structurally central to the operation of these bicycles, and the electric motor only provides auxiliary assistance.

Under Section 4 of the Road Traffic Act B.E. 2522 (1979), a bicycle is defined as “a vehicle driven by human power.”

Pedal-assist electric bicycles fall within this definition, as the presence of an assistive motor does not replace human propulsion.

These vehicles do not meet the definition of a motorcycle under the Motor Vehicle Act B.E. 2522, as they are not designed for exclusive motor propulsion and are not subject to registration or licensing requirements applicable to motor vehicles.

These bicycles are used to promote safe, low-speed, and environmentally responsible mobility in tourism areas.

All users are explicitly instructed to comply strictly with Thai traffic laws and local safety regulations.

The range depends on your usage mode.
Factors like hills, rider weight, and assist mode can affect range.

🔋 On average: 50 km per charge

(Phuket is approximately 50 km long and 20 km wide).

🔌 Charging time: about 4 to 5 hours, ideal for overnight charging.

Don’t worry!

If you encounter any issues, contact us immediately via WhatsApp, Line, or phone call. (Contact page here.)

We’ll assist you remotely to assess the situation and determine if an intervention is necessary.

Assistance is available in the following areas: Rawai, Chalong, Kata, Karon and Phuket Town.

Interventions are provided as soon as possible, only if the problem cannot be resolved by yourself.

What you can do yourself:

Flat tire? Don’t worry, just contact our team via LINE or phone. We’ll come to pick up the bike, bring it back to our workshop, and handle the repair. If you have insurance with Sawadeebike, the repair is covered. If not, the cost of the repair and the assistance will be charged when the bike is returned to you.

Empty battery? It’s your responsibility to recharge it using the provided charger. In case of oversight, a call-out fee of 500 THB will be charged.

LCD Screen adjustment? We’ll guide you remotely for a simple adjustment. We also provide tutorials to know all about how tu use the system.

In case of an accident:

Contact us immediately via WhatsApp, Line, or phone call.

Upon delivery, we’ll provide you all important emergency contacts (emergency services, doctor, hospital, tourist police, etc.).

What we do not cover:

  • Loss of key (200 thb), helmet (500 thb), lock (450 thb), damaged cable or accessory: replacement at your expense.

  • Improper use (damaged paths, sand, saltwater, overload, dangerous driving, etc.): coverage voided + 2,000 THB + repair costs

Yes, included free with each rental:

  • A helmet

  • A lock

  • A handlebar bag

    Other accessories are available in-store (additional bags, etc.), subject to availability.

    Feel free to ask us!

Free cancellation is available within 48 hours after booking confirmation. After this 48-hour period, the reservation becomes final and no refund will be granted, regardless of the rental start date.

Bookings made less than 48 hours before the scheduled pick-up time are considered final and non-refundable upon confirmation, with no possibility of cancellation or refund.

Failure to attend the scheduled pick-up or delivery (no-show) will also result in the booking being considered used, and no refund will be issued in any case, as the bicycle has been reserved and blocked for the requested period.

  • Thailand is a very safe country.

    However, you must always use the provided lock, even for a short stop.

    In case of theft:

    1. Contact us immediately (phone, WhatsApp, or Line) (Contact page)

      Replacement costs will be at your expense (amount depending on the model).

  • Vintage Brown: 83 cm

  • Buddy Bike: 74 cm

  • Vintage Brown: Maximum rider weight – 90 kg

    Buddy Bike: Maximum rider weight – 90 kg

    👉 For safety reasons, this is the maximum authorized rider weight per person.

    Exceeding 90 kg may compromise braking performance, especially in emergency situations or on slopes.

    This limit also helps protect the electric motor and drivetrain. Repeated overloading can cause premature wear or irreversible damage to the electric system, which would not be covered by the manufacturer’s warranty.

No.

Thai law strictly prohibits two-wheelers on beaches.

Sand can also damage mechanical components, which could result in charges at your expense.

Non-compliance with this rule will result in the immediate cancellation of the booking without refund.

Vintage Brown: 42km/h

Buddy Bike: 38km/h

  • Yes, in the following areas:

    • Urban areas: 50 km/h

    • Outside urban areas: 90 km/h

      🚫 Highways and expressways are strictly prohibited.

  • You can gently ask to recharge the battery in cafés, bars, or other businesses around Thailand, most of the time, they’ll be happy to help.

    Just make sure to use only the charger provided by Sawadeebike.

     

  • Don’t worry , just contact our team via Whatsapp / LINE or phone. We’ll come to pick up the bike, bring it back to our workshop, and handle the repair.

    If you have insurance with Sawadeebike, the repair is covered.

    If not, the cost of the repair and the assistance will be charged when the bike is returned to you.