All you need
to know about
RENTING AN E-BIKE

Online Booking

Reserve directly on our website in just a few clicks.

Select your model, dates, and delivery location (or in-store pickup), then proceed with online payment.

You’ll receive a confirmation email with all details: dates, reserved model, video tutorials, emergency contacts, and our contact information.

In-Store Booking

You can also visit our shop and rent your bike on-site.

For Monthly or Long-Term Rentals

Contact us directly for a personalized quote (see contact page).

Yes, our e-bikes can be legally ridden in Thailand without a driver’s license.

They are classified as pedal-assist electric bicycles and meet the following criteria:

• Equipped with functional pedals (can be ridden without motor power)

• Electric motor rated at no more than 500 watts

• Maximum assisted speed of less than 45 km/h

According to Section 4 of the Land Traffic Act B.E. 2522 (1979), this qualifies them as “bicycles”, defined as vehicles propelled by human power.

They do not fall under the definition of a motorcycle as per Section 6 of the Motor Vehicle Act, and therefore do not require registration or a driver’s license.

These models are designed to support clean and safe mobility, especially in tourism zones.

Riders are expected to follow all traffic laws and regulations at all times.

No, a driving license is not required to use our electric bikes, unlike motorized two-wheelers that require an international motorcycle license (even for a simple 50cc).

However, traffic laws apply. We strongly recommend staying vigilant and adhering to local traffic rules for your safety. Drive on the left!

The rental price includes:

• A ready-to-use electric bike

• A battery charger

• A protective helmet

• A lock

• A link to our practical tutorials

The range depends on your usage mode.

🔋 On average: between 45 and 60 km per charge

(Phuket is approximately 50 km long and 20 km wide).

🔌 Charging time: about 4 to 5 hours — ideal for overnight charging.

Factors like hills, rider weight, and assist mode can affect range.

Don’t worry!

If you encounter any issues, contact us immediately via WhatsApp, Line, or phone call. (Contact page here.)

We’ll assist you remotely to assess the situation and determine if an intervention is necessary.

Assistance is available in the following areas: Rawai, Chalong, Kata, Karon.

Interventions are provided as soon as possible, only if the problem cannot be resolved by yourself.

What you can do yourself:

Flat tire? Don’t worry — just contact our team via LINE or phone. We’ll come to pick up the bike, bring it back to our workshop, and handle the repair. If you have insurance with Sawadeebike, the repair is covered. If not, the cost of the repair will be charged when the bike is returned to you.

Empty battery? It’s your responsibility to recharge it using the provided charger. In case of oversight, a call-out fee of 2,000 THB will be charged.

LCD Screen adjustment? We’ll guide you remotely for a simple adjustment. We also provide tutorials to know all about how tu use the system.

In case of an accident:

Contact us immediately via WhatsApp, Line, or phone call.

Upon delivery, we’ll provide you all important emergency contacts (emergency services, doctor, hospital, tourist police, etc.).

What we do not cover:

• Loss of key, cable, or accessory: replacement at your expense (2,000 THB)

• Breakdown outside service area: intervention charged at 2,000 THB + repair costs

• Improper use (damaged paths, sand, saltwater, overload, dangerous driving, etc.): coverage voided + 2,000 THB + repair costs

Yes, included free with each rental:

• A helmet

• A lock

• A handlebar bag

  Other accessories are available in-store (colored helmets, child seats, additional bags, etc.), subject to availability.

  Feel free to ask us!

• Free cancellation up to 72 hours before the rental start

• After this period, no refund will be granted, except in exceptional cases (illness, canceled flight, etc., with proof)

• All requests must be made by email only, with necessary attachments

Yes!

We offer preferential rates for long-term rentals (from 1 month).

Contact us for a personalized quote.

Thailand is a very safe country.

However, you must always use the provided lock, even for a short stop.

In case of theft:

1. Contact us immediately (phone, WhatsApp, or Line) (Contact page)

2. File a complaint at the nearest police station

3. Send us a copy of the complaint

   If you have subscribed to theft insurance, 50% of the bike’s value may be covered under certain conditions.

   Without insurance, replacement costs will be at your expense (amount depending on the model).

YES !

So many! Click here to find some of our favorites

• Vintage Brown: 83 cm

• Buddy Bike: 74 cm

• Vintage Brown: 150 kg

• Buddy Bike: 150 kg

No.

Thai law strictly prohibits two-wheelers on beaches.

Sand can also damage mechanical components, which could result in charges at your expense.

From 16 years old, with written parental consent.

The reservation must be made only by a parent (father, mother, adult sibling).

• Vintage Brown: 45km/h

• Buddy Bike: 35km/h

Yes, in the following areas:

• Urban areas: 50 km/h

• Outside urban areas: 90 km/h

  🚫 Highways and expressways are strictly prohibited.

You can gently ask to recharge the battery in cafés, bars, or other businesses around Thailand — most of the time, they’ll be happy to help.

Just make sure to use only the charger provided by Sawadeebike.

Yes, you can. We even recommend charging the battery indoors, especially in your hotel room.

Avoid plugging the bike directly into an extension cord — always remove the battery and charge it separately, using the official Sawadeebike charger only.

Once plugged in, the charger will emit a light red LED during charging.

Battery fully charged : the light turns green.

You’ll also hear a soft ventilation sound coming from the charger — this is completely normal and confirms the battery is charging.

A full charge takes about 4 to 5 hours.

Don’t worry — just contact our team via Whatsapp / LINE or phone. We’ll come to pick up the bike, bring it back to our workshop, and handle the repair.

If you have insurance with Sawadeebike, the repair is covered.

If not, the cost of the repair will be charged when the bike is returned to you.

Yes.

Two options will be offered at the time of payment.

Option 1: “Sawadee-Cool” Insurance – 79 THB/day

Covers common minor damages without deductible:

• Flat tire

  Bent brake lever

  Scratched LCD screen

  Scratched rim or spoke

  Scratches or minor paint chips

  Broken mudguard

  Free assistance

  Coverage up to 4,000 THB

  Zero deductible.

Option 2: “Sawadee-Zen” Insurance – 149 THB/day

Robust coverage with progressive deductible:

• Full LCD screen

  Flat tire

  Broken headlight

  Brake light

  Bent brake lever

  Broken mudguard

  Scratched rim or spoke

  Scratches and paint chips

  Partial theft (wheel, battery, LCD screen)

  50% coverage of the bike’s value in case of theft

Deductible conditions:

• Up to 13,000 THB in damages: 100% covered

• Beyond: fixed deductible of 5,000 THB

• Irreparable bike (total loss): customer pays a maximum of 30,000 THB

  Perfect for long trips or inexperienced riders.

Last-minute issue? 😥

Free cancellation up to 72 hours before the rental start.

After this period, no refund will be granted except in exceptional cases (illness, canceled flight, etc., with proof).

All requests must be made by email only, accompanied by necessary attachments.