GENERAL RENTAL
TERMS &
CONDITIONS

Purpose of the Contract

These General Rental Terms & Conditions define the terms under which Sawadeebike Co., Ltd. Company Limited / DBD Registration Number : 0835568008216

75/60 Moo 10 Chalong – Muang Phuket 83130 (hereinafter referred to as “the Lessor”) rents out electric bikes and related accessories to its clients (hereinafter referred to as “the Lessee”).

Rental Conditions

• Age & Ability: The Lessee must be at least 16 years old and physically fit to ride a bike, with no medical restrictions.

• Use of Equipment: The rented bike and accessories are for personal use only and cannot be lent or sublet to third parties. The Lessee agrees to handle the equipment responsibly and to respect the traffic laws in force in Thailand.

• A security deposit of 3,000 THB is required at vehicle pickup. However, if the Lessee subscribes to one of the available insurance options, the security deposit will be waived.

2.1 Contract termination in case of misuse

The rental agreement may be terminated immediately without refund in the following cases:

• Alcohol & drugs: Riding under the influence of alcohol, drugs, or any narcotic substances (including cannabis) is strictly prohibited in Thailand and will result in immediate contract termination.

• Improper use of the e-bike: Performing tricks, wheelies, skids, riding in hazardous or off-road conditions, etc. (non-exhaustive list).

• Overloading the bike:

Vintage Brown & EarlGrey:

1 adult rider + 1 child (lightweight, with adapted seat)

Buddy Bike: max.

1 adult + 1 child (lightweight, with adapted seat)

Exceeding these limits will result in contract termination without refund.

Rental Duration

• Rental duration is defined at the time of booking.

•
Any extension must be requested and approved at least 24 hours before the scheduled return.

• Late returns may result in additional charges.

Pricing & Payment

• Rental rates are shown on our website and vary depending on the duration, bike model, and any accessories included.

• Payment is made online or in-store, via the secure Stripe platform.

Security Deposit

• A security deposit is required at the time of booking (3000 THB in cash).

•
It will be refunded upon return, subject to deduction for any repair or replacement costs due to damage or loss.

Lessee Responsibilities

The Lessee is responsible for the routine care of the bike and accessories:

• Battery charging

• Tire pressure

• Cleanliness of the bike and accessories

In case of damage, loss or theft, the Lessee must immediately notify the Lessor and may be held liable for any associated costs.

Breakdown Assistance

• In case of a mechanical breakdown not due to misuse (see section 2.1), the Lessor will intervene and attempt to repair on-site.

• If repair is not possible, a replacement bike of the same category will be provided.

• If no replacement is available, the remaining rental days will be fully refunded.

• If the issue is due to misuse by the Lessee, repair and call-out costs will be charged.

7.1 Flat Tire

In the event of a flat tire, the Lessee must immediately contact the rental company.

Our team will come to assist and repair the issue directly on-site.

Do not ride the bike with a flat tire under any circumstances, as it may cause further damage and additional charges.

Please note that a service fee will be charged for on-site flat tire repairs.

However, Lessee who have subscribed to a SAWADEEBIKE insurance plan will not be charged for this service.

Insurance COVERAGE

• The Lessee is advised to check their own insurance coverage regarding the use of rented bicycles in Thailand.

• The Lessor offers an optional insurance covering certain risks (please refer to the Sawadeebike Insurance contract next page for details).

Return of Equipment

• All rented equipment must be returned on the agreed date and time, in the same condition as upon pickup.

• The battery must be at least 90% charged upon return. Otherwise, a fee of 1,000 THB will be applied.

• Any late or damaged returns may result in additional fees.

Cancellations & Refunds

• Cancellation by the Lessee: Full refund if cancelled at least 72 hours before rental start. No refund will be issued after this deadline

• Cancellation by the Lessor: In case of cancellation due to exceptional circumstances, the Lessee will receive a full refund.

Disputes

In case of a dispute, both parties agree to seek an amicable solution. Failing that, the matter will be referred to the competent Tourist Police authorities.